Shipping and Delivery

We ship across Canada by LTL freight carrier. All items in an order are shipped together and you receive tracking information once the shipment is released. Because pergolas are oversized freight, please read the delivery requirements below before placing your order.

Estimated transit time once your order leaves our warehouse:

• Ontario — 3 business days
• East of Ontario to Nova Scotia — 5 business days
• West of Ontario to British Columbia — 8 business days

Custom and made-to-order products require 1 to 4 weeks in production before they ship. Transit time is added on top. We confirm your production start date and estimated delivery date by email after your order is placed.

Shipping is calculated at checkout based on your delivery postal code and the size and weight of the products in your cart. The full shipping cost, including any surcharge for remote or isolated postal codes, is shown before you pay. There are no additional mandatory charges added after checkout.

Prices shown include any applicable duties, tariffs and customs fees. Canadian sales taxes (GST, HST, PST or QST) are calculated at checkout based on your delivery province.

Shipping charges are non-refundable once items have left our warehouse.

Charges caused by the customer after shipment are passed on at cost. These may include missed delivery attempts, storage at the terminal, redelivery, weekend or timed delivery requested by the customer, and additional carrier services requested at the delivery address.

• When your shipment reaches the terminal closest to you, the carrier calls you directly to arrange delivery. Depending on your area, weekend delivery may not be available.
• This is a curbside delivery. The driver brings the shipment to your address but is not responsible for unloading the packages or moving them onto your property.
• At least two people must be present to accept the delivery and move the packages to a secure location. Pergola components are heavy and oversized.
• We cannot ship to PO boxes.

Inspect the packaging before the driver leaves and note any damage on the delivery paperwork next to your signature. This preserves your freight claim. Report any damage within 5 calendar days as set out in our Refunds and Returns policy.

Pickup is available from our warehouse at 7060 Edwards Blvd Mississauga, ON L5S 1Z1 by appointment. Email sales@aluminumpergola.ca after placing your order and we will confirm a pickup window. Please bring a vehicle suitable for oversized freight and at least one additional person to help load.

• Once an order has been set up for shipment we cannot accept changes to the products ordered.
• If there is a period when you cannot accept delivery, tell us before placing your order, or as soon as you know and in any case before shipment. Temporary storage may be possible at a daily rate payable by the customer.
• Changes to the consignee or delivery address require written notice at least 5 business days before shipment.
• It is the customer’s responsibility to track the order from shipment to delivery and to be reachable by the carrier.

Return conditions, timeframes, restocking fees and damage claims are set out in full in our Refunds and Returns policy.

10087122 Canada Ltd. operating as Aluminum Pergola
5155 Spectrum Way, Unit 28
Mississauga, ON L4W 5A1, Canada
Email: sales@aluminumpergola.ca
Phone: 647-905-6459
Hours: Monday to Friday, 9:00 AM – 5:00 PM (Toronto time, ET)

Nothing in this policy limits your rights under applicable Canadian federal and provincial consumer protection legislation. This policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.